August 31, 2012

Burris - Jacksonville

Thank you very much for your time and efforts put forth yesterday in helping us get this container loaded… I realize that you did not have to make time for this mess, and, you were willing to go above and beyond your normal responsibilities in order to get this container loaded.

I sincerely appreciate your help, and, great communications in making this situation work out so good.

Thanks again, and, again!

Leslie Harmon

AMERICA1LLC

December 9, 2010

Burris - New Castle

Hi, guys. I wanted to take a few minutes to express our appreciation for the hard work that you and your staff have done since we moved in. We’ve worked through a lot of start-up issues together. You’ve also helped us deal with the high number of weeks of coverage that we continue to maintain. Hopefully, we’ll see those fall in the coming months, but we’ve hoped for that before . . . It’s nice to be at the point where we are confident that you are managing our business as well—probably better!—than we could if we were running our own building.

In particular, I want to single out James Maynard as being vital to the success of our partnership. James has consistently impressed me with his dedication and attention to detail. I know that he has come in on weekends and stayed well in to the evening on occasion to get orders out. He has also spotted numerous problems and contacted us quickly so that we can resolve them. Most of the time, if he hadn’t caught the issue, it likely would have gone unaddressed until it was too late. The guys at H&M have gone out of their way to let me know how well James takes care of scheduling loads and communicating with them. Unfortunately, it’s rare these days to find employees who pick up the phone when they see an issue—far too often, people seem content to send an e-mail and sit back. That way they can say, “I e-mailed you about that . . .” after something goes wrong. Sometimes I get an e-mail from James as the phone is ringing because he picks up the phone as soon as he hits send! I know that he does the same in working with Susan and Ryan. These days, it’s impossible to place too high a value on effective communication.

Seth Capó

Distribution Analyst

The Hain Celestial Group

June 21, 2010

Burris - Harrington

I wanted you to know that Kathy who gives delivery appts in Harrington is an asset to your group. She goes above and beyond. It is both refreshing and appreciated.

Mary Kaelin

Versacold

June 3, 2010

Burris - Lyndhurst

We had a load pick up yesterday and the reefer broken down in transit. The load was warm and was rejected. They need a replacement load which will be Order 37272 which is being sent over now. Please do whatever you can to get it loaded as quickly as possible when the truck gets there.

Thanks guys for getting right on this one and getting him out. Great job!

John York

Brooks Food Group

May 18, 2010

Burris - Haines City

To All Burris Personnel and Management,

As usual you all came through with flying colors. I just wanted to thank all of you for a very good audit. It is all about you all, not me. I could not do it without you. It seems to be the best score ( 99 ) that I have heard throughout the Baskin DC facilities. I wish everyone was as lucky as me to work with such fine professional people as the management team at Burris in Haines City Florida.

Thanks Again

Roger Spears

May 11, 2010

Burris Lakeland

Hi Alicia & Tonia,

The Activity sheet that you sent John and me did the trick! We were able to look at all of the P.O. numbers and compare them to your order numbers which allowed us to find our mistake. We keep a similar "Activity" sheet which is based upon the EDI transmissions that our IS department receives from you and forwards to us. This obviously isn't 100% foolproof.

Both John and I appreciate the amount of time and effort you put in to help us keep our inventory accurate. We don't always have such a positive experience with other warehouses that we do business with and sincerely appreciate both of you more than you realize! Thanks once again,

Regards,

Kirk Edlund

Twin City Foods, Inc.

May 4, 2010

Burris Lakeland

I would like to thank Jimmy once again for saving us as we had a floor loaded container arrive at our facility this morning with no prior notification. Jimmy has agreed to work this container in at some point today. Tampa Maid is in need of this product and is very appreciative of your efforts.

The supplier has been notified that this is not acceptable and would be turned away have another container show up unannounced!

Thanks again!

Paula Chancey

Tampa Maid Foods

January 25, 2010

Burris - Rocky Hill

Recently, we have begun to use Burris Logistics to store our products. Our daily interactions include phone calls, deliveries and face to face time with Burris staff. We wanted to share what a great experience we are having with your team and how much we appreciate your partnership. Ragozzino Foods looks forward to working with everyone going forward. Keep up the great work!

Thank you,

Ellen Sattler

Director of Purchasing & Distribution

December 31, 2009

Burris - Lakeland

Thanks to you and the wonderful warehouse employees for their professionalism and making sure that I was able to get all the inventory selected down from the racks. I have done several inventory observations over the years and yours was definitely the best organized, safe and clean warehouse. I will be waiting for the 12/31/2009 inventory sheet once the year had been closed to compare to what I received for the count yesterday.

Thanks,

Ed Bakalla

Woodland Partners

December 17, 2009

Burris - Lakeland

Thank you so much for allowing Lorraine and I to visit with you at your Lakeland location, and to openly discuss ways in which we can work together to make our companies even more successful going forward. We will be sharing our discussions with the others here at our company, and can assure you that the information you need from us will be provided in a timely manner.

Please extend our thanks to Randall Browning & Jim Nestle for the tour and helpful information they also shared with us.

As we told you on Tuesday, you have every reason to be proud of your facility, and can understand the passion the employees have about their jobs. Lorraine and I were thoroughly impressed with the facility and the day-to-day operations.

We look forward to working with you in the future!

Sincerely,

Wendy Silvia

Vice President of Procurement

December 17, 2009

Burris - Benson

To: Susan and Marcus

I want to give you both a big “THANK YOU” for all of the hard work and extra effort extended this week to accomplish what we all knew was going to be a significant challenge: loading 36 Mountaire containers with very finite limits on genset availability and time. It went as well as we all could possibly have hoped, and that is in no small way thanks to the cooperation and teamwork on your part.

Richard Mc Mahon

RF International Ltd.

December 16, 2009

Burris - Lakeland

To: Justin

As you may know I spent a few days in Pompano and had the opportunity to ride all day with a driver on his route. The truck could not have been loaded any better. Every stop was sequenced right, numbered correctly, and all product that was requested was on the truck. I want to thank you and your guys for doing a great job loading our trucks. It makes all of jobs here at Schwans much easier. Thanks again

Thanks,

John Guthke

Warehouse Supervisor

Schwans Consumer Brands North America

December 9, 2009

Burris - Benson

I wanted to take the time to appreciate all the hard work and efforts you and your team put into our account this year.

Your operations associates and Supervisors were diligent in addressing any concerns we had swiftly and thoroughly and took great pride in their work and the accuracy of the loads.

Throughout the offices, from billing paperwork, receiving, and Inventory, each member of your team was very knowledgeable and helpful as well as patient, professional and courteous as we in turn, learned your system and business processes and how they related to our needs.

As with any new arrangement, it would be un-realistic not to expect a learning curve from both parties and you worked hard to make this curve minimal.

Again, please extend our gratitude and thanks to each and everyone on your team, we look forward to possibly doing business again next year.

Thanks and Happy Holidays,

Victoria Ratcliff

QA Operations Manager

Walmart PDC 6091

November 24, 2009

Burris - Lyndhurst

What a great Thanksgiving. Your teams support and partnership have made this year a customer delight. Product looks great, was loaded on time and arrived to customer as requested. Your attention to detail and customer support allows us to continue to impress our customer with service. Thanks again to you and your team. It is a true pleasure and privilege to have a partner like Burris Lyndhurst.

Neal D. Snoddy

AVP and GM Cargill Value Added Meats

October 13, 2009

Burris - Sumter

I wanted to write you a short note regarding our experience with Burris this summer. Your staff of ladies, Mary Rose, Libby and Barbara have been a pleasure to deal with. They have done a wonderful job keeping track of our inventory, and scheduling releases.

We have had no issues with non frozen bricks, or delays in deliveries. This is critical due to the application of the product for shipping pharmaceuticals. Please pass along my gratitude to your staff for their hard work this summer.

We will need to plan on shipping product to you on 5/01/2010 for the start of the season next year. In the mean time if there are any issues you would like to address on my end please feel free to call me.

Sincerely,

Steve Warren

xpedx Charleston

September 09, 2009

Burris - Benson

Hello All:

We (Gurganus Trucking) appreciate the system in which Burris allows us to work. Having visited most if not all of the freezer facilities in NC, Burris is by far the superior. (not kissing up-just reality)

We love working out of your facility there in Benson. Very well managed. Keep up the good work.

Regards,

Marcus Gurganus

Gurganus Trucking

August 25, 2009

Burris - Jacksonville

Subject: RE: Burris Logistics appreciates Rich Sea-Pak!

Let it be known, that your Jacksonville Team has continued to provide Rich Products with excellent service, and the entire Team is a pleasure to do business with.

Thank you.

Jeffrey S. Jankowski

Regional Distribution Manager

Rich Products Corporation

July 15, 2009

Burris - New Castle

We aim to please, especially our partner in crime............seriously, we probably do not tell you often enough, but we really appreciate what all of you do at Burris. I know there are bumps in the road, but I also know we are not the easiest account to manage and your efforts have helped us improve our deliveries greatly to our customers.

Please know we recognize your efforts and appreciate them.

James Styer

Wellshire Farms

July 10, 2009

Burris - Haines City

To All:

I had a meeting with our Velda crew on Friday before they went to work picking our orders for Saturday ship / Monday sales. I brought up the fact that our Ice Cream business is at a critical point with our upcoming Ice Cream business review and the challenges we are facing in a difficult economic environment.

But the purpose of my meeting with everyone was to let them know of my sincere appreciation for their hard work and effort on our behalf. Last month it was noted that we had ZERO cutsor shortages to our Cruise Ship orders. A great accomplishment that has been the hallmark of our business relationship with Burris. I stated that we ( Velda ) must have faith in their ( Burris ) ability to perform at a high level and not take short cuts when picking "and" auditing our I/C orders every day. Their professionalism and customer service is first rate.

It's important that I recognize their effort and acknowledge the hard work our crew performs every day in less than ideal circumstances. They deserve our appreciation and I know they willcontinue to perform at a high level in all phases of our business. I encourage you all to stop by when possible to see our operation and let our guys know how important they are to the success of our Ice Cream business in the future.

Thanks,

Charlie

July 6, 2009

Burris - Lyndhurst

To: Hevener, Scott

Subject: I would like to take this opportunity to thank you and your staff for a job well done in handling our product during the Holidays.It's always a pleasure when talking to your staff and I really appreciate the way you handle our business. Thanks for all you do for our operation !!!

Freddie Smith

VP of Logistics

Flowers Bakery Lynchburg

June 9, 2009

Burris - Atlanta

I write to you to compliment one of your drivers/off-load persons, Mr. Shihee L. Greene.

As Receiving Manager at the Fresh Market Store #43 in Dunwoody, Georgia, I interact with dozens of vendors and shipments each week. Mr. Greene is by far the most competent and professional of those with whom I interact. He is on time, very quick in doing his job, which naturally helps me, and personable with all of the employees he comes in contact with at my store. I never have an issue with his job performance and can count on him to place his large deliveries precisely where they should be without my direction. He is invoice savvy and advises me of any discrepancies that may have occurred in our billing...that is also a tremendous time saver and quite a statement to his ethics.

I personally asked him for his supervisor's name but was unable to locate him through your website.

In your position, I would appreciate your relaying my sentiments to Mr. Zach Flugg, Transportation Manager. I appreciate Mr. Greene, the service he provides, and the quality of Burris Logistics operations.

Sincerely,

Kevin M. Miller

The Fresh Market #43

Dunwoody, GA

June 8, 2009

Burris - Atlanta

I have to tell all of you a “WOW” story that makes me proud to know this guy. This is something that even if you thought of it, you probably wouldn’t do it.

Last week, there was an apartment fire down the street at around 5AM. The emergency vehicles had the whole street blocked off and none of the receiving trucks could get through to the warehouse. Now, you would think that the only choice here is to sit and wait for them to open the road, but no, Terrell Robinson, our Lead Man, thought of another way. Terrell walked down the street and identified 7 tractor trailer carriers that were bringing TFM goods to our warehouse. So, Terrell jumped into the first truck in line and instructed him to turn around and proceeded to lead 7 tractor trailers through residential neighborhoods right to our door from the other side.

The road was open at around 8AM, and if it wasn’t for Terrell’s quick thinking, those trailers would not have been unloaded before the shipping shift arrived and would have affected our service to TFM.

Terrell, you are now known as the “Convoy Guy”. Great Job!!!!!

Tom Brideau

Operations Manager

Burris Logistics-Atlanta

May 22, 2009

Burris - Lakeland

Randall,

Again, I would just like to tell you what a wonderful staff you have over there! This morning I had an issue as we have several containers coming in and trying to refrain from paying any demurrage charges. Jimmy, once again, went above and beyond to make it happen! He is always looking out for the best interest of our company and we so appreciate him.

You have a great team and it is a pleasure working with them!

Paula Chancey

Procurement Coordinator

Tampa Maid Foods

Thursday, May 21, 2009

Burris - New Castle

Hi, Eric and Erin – the last pallet at Burris is scheduled to ship today. It has been my pleasure to work with both of you.

You “live and breathe” great customer service…and I thank you for that. Our inventory always “jived” – and any concerns/questions I had were promptly addressed.

Burris is a top-notch facility with top-notch people! Much appreciated.

I’m sure our paths will cross again.

Best regards,

Kathy Martin

East Coast Inventory Coordinator

The Oppenheimer Group - Newark

Friday, May 01, 2009

Burris - Benson

Crystal, the product arrived this morning and it was perfect. I told Dave, in over 30 years in this business I have never seen samples packed with the care and attention these were given to assure that they arrive in stellar shape. Thank you for the great customer service and please extend my thanks to those involved in packing this product up for shipment.

Best Regards,

Tom Cross

David Gray

Retail Account Manager

Mountaire Farms

April 05, 2009

Burris - Haines City

James,

I want to thank you for your "hands on" verification of the Atlantis orders. This business could be huge for Velda Farms and equally National Dairy. Getting this first order correct with all of thefactors that played a part...from the inbound orders on Friday that were difficult at best to verify, to Angie and Lisa's effort to separate these orders (that imported, which causes otherproblems )so it didn't pick from the pick line, but direct from those inbound orders, no easy task.... it again reflects the partnership Burris and Velda has to have for both to benefit in this relationship.

It's not difficult at all for me to say that our opportunities and goals for 2009 and beyond is tied to our confidence and belief that Burris can perform up to the level of expectation our customersdemand from Velda. It's important that our management team feel that same confidence pursuing new business and expanding current business. Thank you and everyone at Burris for your
yourcommitment and effort to Velda Farms today and every day.

Sincerely,

Charlie

Velda Farms

March 10, 2009

Burris - Lakeland

Subject: RE: Blueberries at BLF released for Publix.

Alicia-- you did a tremendous job staying on top of these Publix orders and I appreciate it.

This account is extremely important to the Dole Sales team-- thanks!!

Thanks,

Joshua Saltee

Dole Packaged Foods

January 30, 2009

Burris - Lyndhurst

To: Hevener, Scott

My driver arrived on 1/30 at 15:00 for pick up, his appointment was scheduled for 16:30. He said he was backed into a dock and thought he would take a nap because he was early and knew he would have to wait. He said as soon as he backed into the dock his truck was moving. He was loaded and out of there in about 30 mins. He called to tell me what an awesome job your crew did loading him. Please let your crew know we really appreciate them.

I also call and email Tina for appointments and changes. She always responds immediately and goes out of her way to work with the drivers.

Thank you

Mary Wayman

Capacity Manager

England Logistics, Inc.

January 27, 2009

Burris - Haines City

To: Stockton, Lisa

It was such a pleasure working with ALL of you, especially you Lisa. You made my job so much easier by keeping everything so organized andstraight. I look forward to the next season, starting in May! (we hope if theweather in Canada cooperates and the boats can get out) I believe wewill only have a few cases of Snow crab combo meat still left ininventory now. I will advise on what we plan on doing with that product.

Just a little reminder we will need a month end inventory sent. Inventory as of 1/31/09. When the time comes.

Thank you again, for allyour help and Patience.

Eleanor

Whitecap Seafoods