“You win with people”, a book by Woody Hayes, talks about having the right people in the right positions to achieve “wins”. I believe this, whether you’re talking about sports or business. I strive to ensure that we have the right people in place and make sure that we treat them right. If we take care of our employees, they will take care of our business and our customers. Completely satisfied customers are “wins” in my book.

“Commitment and Teamwork are the keys to success. Customer Service is an attitude of not letting the customer down. This attitude is what you have to instill in all associates to get the job done right the first time. Surrounding yourself with the right people with the right attitude makes any operation more successful.” 

“ Strategic Partners dedicated to quality improvements throughout the supply chain. ” 

Brian has been in the food distribution industry for more than 25 years. His background includes grocery, food service and bakery products with third-party refrigerated experience since 1989. His experience in start-ups and warehouse improvements will assist Burris Logistics as they grow their business in Florida.

In my region, we primarily focus on three things:

1)  People - "Get the right people on the bus.  Get the wrong people off the bus, and get the right people in the right seats."  Without the right people, we will never achieve our desired results.  The "bus" scenario was borrowed from "Good to Great" written by Jim Collins.  Once these people are on board, we use some Jack Welch thinking and make sure that we're providing direct feedback so folks know exactly where they stand and what's expected of them.  They have got to know how to win.  We also add a little fun because I think it's a wasted day if we can't get in a good laugh and have a little fun while we work!

2) Clean and well maintained facilities - Facilities that are kept clean and orderly generally have all other aspects of the operation running well.

3) Incentive systems -  Most of my teammates operate under a pay structure that they can change dramatically by their own creativity and hard work. This keeps us all focused on taking care of the customer, being productive and keeping the place clean.