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April 17, 2006

 

To: Larry Adams, Reginal Vice President

 

Larry, My name is Craig Wade and I’m the Customer Service Manager for Brooks Food Group in Bedford, Va. I wanted to take just a moment to express our sincere thanks to Burris for the help you all provided when we really needed it recently. In particular Larry, I wanted to acknowledge the excellent work of Scott Havener. This is the second time Scott has helped us solve a Customer’s delivery problem that seemed impossible to solve. Scott was focused and efficient, and kept his goal on results, not excuses.

 

Larry, please take the time to thank Scott for his excellent work. Scott certainly has his priorities right.

 

 

CRAIG WADE

 

 



Oct 17, 2005

 

I want to thank all of you very much for helping me accomplish a PERFECT inventory. Out of 2,140,935 total cases all of our inventory's match case for case 100%. This is the first time I have ever had 100% on the inventory comparison report.

 

Lets shoot for a second week. Please pass this onto your associates and Thank them for a job well done.

 

 

Thanks,

 

M. Marshall

Logistics Coordinator PRW Group



January 11, 2005

To: Scott, Hevener
Subject: Special Thanks


 

Scott sorry for the great delay but wanted to thank you and your terrific supporting staff for a great year. Your performance during Thanksgiving and willingness to go beyond are noted and appreciated.

 

We received an internal award for going beyond getting product moved during Thanksgiving week. A special note was attached stating that we had found a cold storage manager on Sunday who opened a closed facility and loaded trucks on the needed surprise schedule. My apologies to you for pulling you off a bike on a gorgeous day and a special personal thanks for truly going above and beyond.

 

Its a pleasure to enjoy someone who understands the business throughout the year and realizes what 2 special weeks means to us and the service we need to succeed.

 

Thanks again,
N. S.
Asst. VP Distribution and Sales Operations
Cargill Value Added Meats



Friday, May 23, 2003

 

To: Hevener, Scott; Adams, Larry
From: Keefe, Dawn
Subject: Your Staff

 

I want to commend you and your staff there at the Lyndhurst location.  We had a situation last night and Patricia, Samantha and Justin were able to get an OK Grocery, Youngstown OH load out for us that was an extremely high priority.

 

I contacted them at appx 4:00pm CST to let them know an order needed to be out and delivered to OH by 12noon today.  They did not have the order, but it was hot and had to be loaded.  Both your day and evening shifts were already overbooked, but I was told "No problem".  At 6:00pm they contacted me to advise that the order did not come through EDI.  I asked that they check again in appx 1 hour and if it still hadn't shown to call me back.  They did this and I was able to get a "Faxed" copy from another warehouse to them.  I told them to hand write the bills and get the order completed and shipped out, we would deal with the system in the morning.  Justin contacted me at 9pm CST to advise that they were loading the truck and confirm which order numbers to use as the faxed copy was different than the one given to them to look for through the EDI transmission.

 

Throughout this year-end close week, both your day and night shift employees have remained in constant contact with me to advise of any issues.  Shane and Tina contact me just to make me aware of potential issues due to the amount of work.  This enabled us to work through the problems, notify carriers and get the shipments out.  You should be very proud of the individuals you have employed at your Lyndhurst location.  It is people like them that help get the job done.  They are a true asset to Burris Logistics.

 

Please let everyone know what a terrific group you have and I am very pleased to have the opportunity to work with them.

 

Thanks Again,
Dawn Keefe
Regional Distribution Services Manager
ConAgra Integrated Logistics





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