Friday, May 23, 2003
To: Hevener, Scott; Adams, Larry From: Keefe, Dawn Subject: Your Staff
I want to commend you and your staff there at the Lyndhurst location. We had a situation last night and Patricia, Samantha and Justin were able to get an OK Grocery, Youngstown OH load out for us that was an extremely high priority.
I contacted them at appx 4:00pm CST to let them know an order needed to be out and delivered to OH by 12noon today. They did not have the order, but it was hot and had to be loaded. Both your day and evening shifts were already overbooked, but I was told "No problem". At 6:00pm they contacted me to advise that the order did not come through EDI. I asked that they check again in appx 1 hour and if it still hadn't shown to call me back. They did this and I was able to get a "Faxed" copy from another warehouse to them. I told them to hand write the bills and get the order completed and shipped out, we would deal with the system in the morning. Justin contacted me at 9pm CST to advise that they were loading the truck and confirm which order numbers to use as the faxed copy was different than the one given to them to look for through the EDI transmission.
Throughout this year-end close week, both your day and night shift employees have remained in constant contact with me to advise of any issues. Shane and Tina contact me just to make me aware of potential issues due to the amount of work. This enabled us to work through the problems, notify carriers and get the shipments out. You should be very proud of the individuals you have employed at your Lyndhurst location. It is people like them that help get the job done. They are a true asset to Burris Logistics.
Please let everyone know what a terrific group you have and I am very pleased to have the opportunity to work with them.
Thanks Again, Dawn Keefe Regional Distribution Services Manager ConAgra Integrated Logistics
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